diff --git a/docs/topic/escape-hatch.rst b/docs/topic/escape-hatch.rst
index bb42bc5..5ed82b1 100644
--- a/docs/topic/escape-hatch.rst
+++ b/docs/topic/escape-hatch.rst
@@ -7,10 +7,11 @@ Custom ``jupyterhub_config.py`` snippets
 Sometimes you need to customize TLJH in ways that are not officially supported.
 We provide an easy escape hatch for those cases with a ``jupyterhub_conf.d``
 directory that lets you load multiple ``jupyterhub_config.py`` snippets for
-your configuration.
+your configuration. You need to create the directory when you use it for
+the first time.
 
 Any files in ``/opt/tljh/jupyterhub_config.d`` that end in ``.py`` will be
 loaded in alphabetical order as python files to provide configuration for
 JupyterHub. Any config that can go in a regular ``jupyterhub_config.py``
 file is valid in these files. They will be loaded *after* any of the config
-options specified by TLJH are loaded.
\ No newline at end of file
+options specified with ``tljh-config`` are loaded.
\ No newline at end of file