diff --git a/docs/troubleshooting/providers/custom.rst b/docs/troubleshooting/providers/custom.rst
index a8134e0..99316e3 100644
--- a/docs/troubleshooting/providers/custom.rst
+++ b/docs/troubleshooting/providers/custom.rst
@@ -7,6 +7,10 @@ Troubleshooting issues on your own server
 This is an incomplete list of issues people have run into
 when installing TLJH on their own servers, and ways they
 have fixed them.
+Before trying any of them, also consider whether trying simply turning
+your server on and off again/deleting it and starting from scratch could
+solve the problem, it has done so on a surprisingly high number of
+occasions!
 
 Outgoing HTTP proxy required
 ============================
@@ -27,4 +31,4 @@ certificates to use.
 .. code::
 
     export REQUESTS_CA_BUNDLE=</directory/with/your/ssl/certificates>
-    sudo npm config set cafile=</directory/with/your/ssl/certificates>
\ No newline at end of file
+    sudo npm config set cafile=</directory/with/your/ssl/certificates>